DescriptionLink to Description

The Ceeview Service Desk Poller checks if new incidents or updates are available from Ceeview and generated 1gateway messages out of it.

PrerequisitesLink to Prerequisites

Install the 1Gateway SDK by dragging the jar file into the installation page.

InstallationLink to Installation

Make sure you have the 1gateway zip file that includes the plugin files and valid licences information ready. This file has been provided to you with the installation files.

1 - LoginLink to 1 - Login

Login to 1gateway, and make sure you are in "Advanced mode". If this is the first time you log in, the default user and password are both 'admin' (without the quotes).

2 - System MaintenanceLink to 2 - System Maintenance

Click on the menu icon and choose the option "System maintenance"


3 - Upload fileLink to 3 - Upload file


In the System maintenance view you can either drag and drop the downloaded zip file or select it by clicking the "choose file" button.

4 - RestartLink to 4 - Restart

After the upload installation will be confirmed. Restart 1Gateway to ensure any locked files are updated.

ConfigurationLink to Configuration


Open the main menu and click on "New plugin"

Select the plugin you want to configure. Use the Filter field if needed.

Field
Description
required
Ceeview ServerIP or Host of the Ceeview Serveryes
UserUser of Ceeview Account you like to get the incidents from.yes
PasswordUser password of the user configuredyes

1Gateway will sync all incidents of all accounts (including subaccounts) the user has access to. Best practice is to use a dedicated Ceeview user for the access configured in this plugin. 

See alsoLink to See also