CeeviewSD Sender

Description

The Ceeview Service Desk Sender sends 1gateway incidents into Ceeview.

Prerequisites

Install the 1Gateway SDK by dragging the jar file into the installation page.

Installation

Make sure you have the 1gateway zip file that includes the plugin files and valid licences information ready. This file has been provided to you with the installation files.

Login to 1gateway, and make sure you are in "Advanced mode". If this is the first time you log in, the default user and password are both 'admin' (without the quotes).

2 - System Maintenance

Click on the menu icon and choose the option "System maintenance"

3 - Upload file

In the System maintenance view you can either drag and drop the downloaded zip file or select it by clicking the "choose file" button.

4 - Restart

After the upload installation will be confirmed. Restart 1Gateway to ensure any locked files are updated.

Configuration

Open the main menu and click on "New plugin"

Select the plugin you want to configure. Use the Filter field if needed.

Field	Description	required
Ceeview Server	IP or Host of the Ceeview Server	yes
User	User of Ceeview Account you like to get the incidents from.	yes
Password	User password of the user configured	yes

1gateway will not sync incidents of the configured Ceeview user. Best practice is to use a dedicated user for the access configured in this plugin.