The ConnectWise sender plugin inserts new and updated tickets from 1Gateway into ConnectWise. Used version: release v4.6 API 3.0. Together with the ConnectWise listener, it allows real time synchronization between several ConnectWise instances or other service desk products.
Prerequisites
There are no prerequisites.
Installation
Make sure you have the 1gateway zip file that includes the plugin files and valid licences information ready. This file has been provided to you with the installation files.
1 - Login
Login to 1gateway, and make sure you are in "Advanced mode". If this is the first time you log in, the default user and password are both 'admin' (without the quotes).
2 - System Maintenance
Click on the menu icon and choose the option "System maintenance"
3 - Upload file
In the System maintenance view you can either drag and drop the downloaded zip file or select it by clicking the "choose file" button.
4 - Restart
After the upload installation will be confirmed. Restart 1Gateway to ensure any locked files are updated.
Configuration
Open the main menu and click on "New plugin"
Select the plugin you want to configure. Use the Filter field if needed.
Field name
Supported values
Description
ConnectWise API ticket url
Valid URL
Endpoint for the ConnectWise API (including version)
User
Any string
Username in ConnectWise
Public key
Any string
Public key in ConnectWise
Private key
Any integer
Private key in ConnectWise
Client id
Any string
Client id in ConnectWise (used for authentication)
Default company id
Any integer
Id of the company to assign new tickets to
To use the ConnectWise Sender together with the listener (used for synchronization) make sure that the ConnectWise endpoint is exactly the same in both listener and sender.
