ConnectWise Sender
Description
The ConnectWise sender plugin inserts new and updated tickets from 1Gateway into ConnectWise. Used version: release v4.6 API 3.0. Together with the ConnectWise listener, it allows real time synchronization between several ConnectWise instances or other service desk products.
Prerequisites
There are no prerequisites.
Installation
Make sure you have the 1gateway zip file that includes the plugin files and valid licences information ready. This file has been provided to you with the installation files.
1 - Login
Login to 1gateway, and make sure you are in "Advanced mode". If this is the first time you log in, the default user and password are both 'admin' (without the quotes).
2 - System Maintenance
Click on the menu icon and choose the option "System maintenance"
3 - Upload file
In the System maintenance view you can either drag and drop the downloaded zip file or select it by clicking the "choose file" button.
4 - Restart
After the upload installation will be confirmed. Restart 1Gateway to ensure any locked files are updated.
Configuration
Open the main menu and click on "New plugin"
Select the plugin you want to configure. Use the Filter field if needed.
Field name | Supported values | Description |
|---|---|---|
ConnectWise API ticket url | Valid URL | Endpoint for the ConnectWise API (including version) |
User | Any string | Username in ConnectWise |
| Public key | Any string | Public key in ConnectWise |
| Private key | Any integer | Private key in ConnectWise |
| Client id | Any string | Client id in ConnectWise (used for authentication) |
| Default company id | Any integer | Id of the company to assign new tickets to |
To use the ConnectWise Sender together with the listener (used for synchronization) make sure that the ConnectWise endpoint is exactly the same in both listener and sender.