The Moreservice sender plugin updates existing cases in Moreservice. The messages are sent from 1Gateway into Moreservice through the REST API. Together with the Moreservice listener, it allows real time synchronization between several Moreservice instances or other service desk products.
Prerequisites
Have a dedicated 1Gateway user in Moreservice.
Installation
Make sure you have the 1gateway zip file that includes the plugin files and valid licences information ready. This file has been provided to you with the installation files.
1 - Login
Login to 1gateway, and make sure you are in "Advanced mode". If this is the first time you log in, the default user and password are both 'admin' (without the quotes).
2 - System Maintenance
Click on the menu icon and choose the option "System maintenance"
3 - Upload file
In the System maintenance view you can either drag and drop the downloaded zip file or select it by clicking the "choose file" button.
4 - Restart
After the upload installation will be confirmed. Restart 1Gateway to ensure any locked files are updated.
Configuration
Open the main menu and click on "New plugin"
Select the plugin you want to configure. Use the Filter field if needed.
Main plugin configuration:
Field name
Supported values
Description
Use test endpoint
true / false
Defines if to poll the test API (/gapitest/v1) or the production API defined in the endpoint
Use HTTPS
true / false
Defines if to use HTTPS on the HTTP requests
Moreservice endpoint
Valid ip address or DNS
Endpoint of the ServiceNow server
Grant type
Any string
Select the grant type. Should be "password"
Username
Any string
Username of the user to log into Moreservice
Password
Any string
Password of the user to log into Moreservice
Client id
Any string
Client id for authentication
Client secret
Any string
Client secret for authentication
Delete attachments
True / false
Delete attachments from disk after they have been sent into Moreservice. Mark true if this is the only sender that needs to read attachments
To use the Moreservice Sender together with the listener (used for synchronization) make sure that the Moreservice endpoint is exactly the same in both listener and sender.
