Description
The Pureservice sender plugin inserts and updates incidents from 1Gateway into Pureservice through HTTP POST and PUT requests. It also inserts attachments and communications for the incidents. Together with the Pureservice listener, it allows real time synchronization between several Pureservice instances and other incident management products.
Prerequisites
- Create 1Gateway user (same user as Pureservice listener - only create it once)
In the left menu, go to Contacts. Click on New Agent and fill in the information.
- Create token for 1Gateway user
Run the following curl command to generate a token for the 1Gateway user
curl --location --request POST 'https://{{server}}/agent/api/authentication?username={{username}}&password={{password}}$&role=20'
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This token will be used in the Pureservice sender configuration.
Installation
Make sure you have the 1gateway zip file that includes the plugin files and valid licences information ready. This file has been provided to you with the installation files.
1 - Login
Login to 1gateway, and make sure you are in "Advanced mode". If this is the first time you log in, the default user and password are both 'admin' (without the quotes).
2 - System Maintenance
Click on the menu icon and choose the option "System maintenance"
3 - Upload file
In the System maintenance view you can either drag and drop the downloaded zip file or select it by clicking the "choose file" button.
4 - Restart
After the upload installation will be confirmed. Restart 1Gateway to ensure any locked files are updated.
Configuration
Open the main menu and click on "New plugin"
Select the plugin you want to configure. Use the Filter field if needed.
Field name | Supported values | Description |
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Pureservice server | Any string | Pureservice server or IP |
API key | Any string | 1Gateway user API key |
See also