Moreservice Listener
Description
The Moreservice listener plugin polls for cases from Moreservice and sends them into 1Gateway. Together with the Moreservice sender, it allows real time synchronization between several Moreservice instances or other service desk products.
Requires 1Gateway Plugin SDK v2.5.2 or later.
Prerequisites
- Have a dedicated 1Gateway user in Moreservice.
Installation
Make sure you have the 1gateway zip file that includes the plugin files and valid licences information ready. This file has been provided to you with the installation files.
1 - Login
Login to 1gateway, and make sure you are in "Advanced mode". If this is the first time you log in, the default user and password are both 'admin' (without the quotes).
2 - System Maintenance
Click on the menu icon and choose the option "System maintenance"
3 - Upload file
In the System maintenance view you can either drag and drop the downloaded zip file or select it by clicking the "choose file" button.
4 - Restart
After the upload installation will be confirmed. Restart 1Gateway to ensure any locked files are updated.
Configuration
Open the main menu and click on "New plugin"
Select the plugin you want to configure. Use the Filter field if needed.
Main plugin configuration:
Field name | Supported values | Description |
|---|---|---|
| Use test endpoint | true / false | Defines if to poll the test API (/gapitest/v1) or the production API defined in the endpoint |
| Use HTTPS | true / false | Defines if to use HTTPS on the HTTP requests |
Moreservice endpoint | Valid ip address or DNS | Endpoint of the ServiceNow server |
| Grant type | Any string | Select the grant type. Should be "password" |
Username | Any string | Username of the user to log into Moreservice |
| Password | Any string | Password of the user to log into Moreservice |
| Client id | Any string | Client id for authentication |
| Client secret | Any string | Client secret for authentication |
| 1Gateway user id | Any integer | Id of the 1Gateway dedicated user |
Profile configuration: configuration related to the data to be retrieved.
Field name | Supported values | Descripition |
|---|---|---|
| Polling interval | Any integer | Polling interval in seconds (default is 300) |
| Page size | Any integer | Size of the response (in cases) |
| Agent id | Any integer | Id of the 1Gateway Agent in Moreservice. Leave blank if polling for all agents |
| Team id | Any string | Id of the 1Gateway Team in Moreservice. Leave blank if polling for all teams |