Moreservice Sender
Description
The Moreservice sender plugin updates existing cases in Moreservice. The messages are sent from 1Gateway into Moreservice through the REST API. Together with the Moreservice listener, it allows real time synchronization between several Moreservice instances or other service desk products.
Prerequisites
- Have a dedicated 1Gateway user in Moreservice.
Installation
Make sure you have the 1gateway zip file that includes the plugin files and valid licences information ready. This file has been provided to you with the installation files.
1 - Login
Login to 1gateway, and make sure you are in "Advanced mode". If this is the first time you log in, the default user and password are both 'admin' (without the quotes).
2 - System Maintenance
Click on the menu icon and choose the option "System maintenance"
3 - Upload file
In the System maintenance view you can either drag and drop the downloaded zip file or select it by clicking the "choose file" button.
4 - Restart
After the upload installation will be confirmed. Restart 1Gateway to ensure any locked files are updated.
Configuration
Open the main menu and click on "New plugin"
Select the plugin you want to configure. Use the Filter field if needed.
Main plugin configuration:
Field name | Supported values | Description |
|---|---|---|
| Use test endpoint | true / false | Defines if to poll the test API (/gapitest/v1) or the production API defined in the endpoint |
| Use HTTPS | true / false | Defines if to use HTTPS on the HTTP requests |
Moreservice endpoint | Valid ip address or DNS | Endpoint of the ServiceNow server |
| Grant type | Any string | Select the grant type. Should be "password" |
Username | Any string | Username of the user to log into Moreservice |
| Password | Any string | Password of the user to log into Moreservice |
| Client id | Any string | Client id for authentication |
| Client secret | Any string | Client secret for authentication |
| Delete attachments | True / false | Delete attachments from disk after they have been sent into Moreservice. |
To use the Moreservice Sender together with the listener (used for synchronization) make sure that the Moreservice endpoint is exactly the same in both listener and sender.