Advanced configuration
The advanced configuration include the query filters to be configured.
For each polling cycle there are three REST calls. To retrieve all new and updated tickets, all new attachments and all new and uodated communications. Each one of these calls can have filters to discard tickets with certain statuses or hidden communications, for example.
Parameter | Default alue | Description |
|---|---|---|
| Ticket query filter | statusId!=7 AND statusId!=8 | Filters out resolved and closed tickets |
| Attachment query filter | <empty> | |
| Communication query filter | type==1 OR type==2 | Gets internal comments and email communications |