Servicenow listener pluginLink to Servicenow listener plugin

Version 4.1.0Link to Version 4.1.0

Releasev4.1.0
Date:21-09-2023
Requires:1Gateway v4.1.1 or later

Enhancements in this release:

  • Implemented poller on version 4.1.1 of 1Gateway.


This plugin requires a restart of 1Gateway after installation.

Version 2.5.2Link to Version 2.5.2

Releasev2.5.2
Date:15-11-2020
Requires:1Gateway v2.5 or later

Enhancements in this release:

  • Added capability to define any ServiceNow table

Version 2.5.1Link to Version 2.5.1

Releasev2.5.1
Date:03-11-2020
Requires:1Gateway v2.5 or later. SDK 2.5.2 or later.

Fixes in this release:

  • Added better error handling

Enhancements in this release:

  • Added insert for requests and tasks, as well as incidents
  • Added Oauth2 authentication

Version 2.4.7Link to Version 2.4.7

Releasev2.4.7
Date:15-09-2020
Requires:1Gateway v2.4 or later

Fixes in this release:

  • Updated plugin to poll for all attachments if ticket is new.

Version 2.4.6Link to Version 2.4.6

Releasev2.4.6
Date:19-06-2020
Requires:1Gateway v2.4 or later

Fixes in this release:

  • Changed polling attachments URL from filtering by updated by to filtering by created by.

Version 2.4.5Link to Version 2.4.5

Releasev2.4.5
Date:17-06-2020
Requires:1Gateway v2.4 or later

Fixes in this release:

  • Getting incidents, comments and attachments that haven't been created/updated by the ServiceNow user configured in 1Gateway.

Version 2.4.4Link to Version 2.4.4

Releasev2.4.4
Date:17-06-2020
Requires:1Gateway v2.4 or later

Fixes in this release:

  • Fixed bug returning tickets in order (by sys_updated_on date).

Version 2.4.3Link to Version 2.4.3

Releasev2.4.3
Date:17-06-2020
Requires:1Gateway v2.4 or later

Fixes in this release:

  • Fixed bug last ticket going to Default timestamp date on second poll after restart.

Version 2.4.2Link to Version 2.4.2

Releasev2.4.2
Date:10-06-2020
Requires:1Gateway v2.4 or later

Enhancements in this release:

  • Added option to exclude comments polling

    In cases where the access to the ServiceNow instance is restricted (/api/now/table/sys_journal_field API), check the Exclude comments checkbox.


Version 2.4.1Link to Version 2.4.1

Releasev2.4.1
Date:08-05-2020
Requires:1Gateway v2.4 or later

Fixes in this release:

  • Added description to Plugin Definition.

Version 2.4Link to Version 2.4

Releasev2.4
Date:30-04-2020
Requires:1Gateway v2.4 or later

Fixes in this release:

  • Full use of Plugin SDK

    The Plugin SDK allows synchronization of ServiceNow with other ServiceNow instances or servicedesk tools without the need for complicated filters. The ServiceNow sender will automatically filter out its own messages.


  • Polling incidents, requests and tasks (different tables in ServiceNow)

    Added the option to poll for requests and tasks in the plugin. When they are polled, the ticket table is stored in the 1Gateway idmap, enabling updates of all three tables.


  • Polling for comments for incidents, requests and tasks
  • Polling for attachments for incidents, requests and tasks