Skip to main content

1Bonding logo

1Bonding is the multi-company SaaS version of 1Gateway — a global network for secure, standardized data exchange between organizations.

It provides a managed environment where companies can establish controlled data-sharing agreements ("bonds") and connect their systems — typically for IT Service Management (ITSM) collaboration between companies, for example Managed Service Providers (MSPs) and their customers.

Overview​

1Bonding enables organizations to:

  • Exchange service requests and incidents between different ITSM tools securely and consistently.
  • Create and manage “bonds” that define what data can be shared and how it’s handled.
  • Connect directly via 1Gateway or published APIs, without requiring open network access between companies.
  • Retain full control over data visibility, structure, and field-level permissions.

Each participant operates independently while using 1Bonding’s shared infrastructure to route, normalize, and transform messages between connected environments.

Typical Use Cases​

  • MSP–Customer collaboration: Managed Service Providers and their clients exchange incident or change tickets automatically.
  • Partner ecosystems: Vendors, suppliers, or partner organizations synchronize updates on shared services or support workflows.
  • Multi-division enterprises: Internal business units operate separate service desks but need controlled data synchronization under a common governance model.

Learn More​

Visit 1bonding.com to schedule a demo and explore how 1Bonding can simplify cross-company ITSM collaboration.