Under construction
Zendesk Endpoint
Description
The Zendesk endpoint plugin configures the necessary parameters to establish a connection with a Zendesk instance, including authentication and base URL setup. Also, it performs a test call to verify the correctness of the configuration. Additionally, it works as a sender, allowing us to receive new tickets, ticket updates, new comments, and new attachments from other service desks and put them into our Zendesk instance.
Outgoing Configuration
| Field | Supported Values | Description |
|---|---|---|
| Topics | Any string | Refers to the RabbitMQ queue topics to which our sender is subscribed. For 1Bonding instances, this parameter should indicate the subscriberId of the owner of the 1Gateway instance where it is installed, following the pattern: *.subscriberId.* . We can indicate a list of topics separated by commas. |
| Queue name | Any string | Queue name for receiving Normalized Incidents from other service desks. |
| Throttle traffic when queue fills up | true / false | This check indicates that the system will limit or reduce message traffic when the message queue reaches its maximum capacity. The idea is to prevent the queue from becoming saturated or overflowing, which could cause performance issues or message loss. |
| Durable | true / false | This check refers to the durability of messages or queues in RabbitMQ. When marked as "durable," it means that messages and/or queues will be persistent, meaning they will survive a server or messaging system restart. This is important to ensure message integrity and availability, especially in the event of system failure or restart. |
| Prefetch | Any int ?? | Refers to how many messages a consumer can receive before processing them. |
| Threads | Any int ?? | Refer to the parallel processing capability of a consumer to handle messages simultaneously. |
Endpoint Configuration
| Field | Supported Values | Description |
|---|---|---|
| User | Any string | Refers to the user identifier used for authenticating API requests in Basic authentication. It typically represents the user's login credentials. |
| Password | Any string | Refers to the user's password used alongside the username for API authentication purposes. |
| Zendesk API url | Any string | URL to the Zendesk API. |
Version compatibility
This functionality starts working from version 4.1.5 of 1Gateway.